We carry a large number of items and do our best to maintain accurate pricing. Should an error be made, however, we reserve the right not to fulfill an order for an item that is priced incorrectly.
We also reserve the right not to fulfill an order based solely on our decision not to do so.
If for any reason you are not satisfied with an item purchased at futuredesigns.us, non-custom fixtures that HAVE NOT BEEN INSTALLED may be returned within 15 days of receipt for a full refund of the purchase price of the item.
In order to receive a full refund, the item must:
- NOT have been installed
- Include all components & accessories
- Be packed in the original manufacturer’s packaging materials
- Be returned within 30 days of receipt
- Have a Return Merchandise Authorization (RMA) number
- Be returned to futuredesigns.us (NOT the manufacturer of the light)
Please note that items are considered to have been installed if any wire has been cut, the ends of the wires are not in “like new” condition, screws are not in their original packaging, canopies and/or arms are scratched or show obvious signs of installation, etc.
Shipping costs associated with the return of an item are the responsibility of the purchaser. Please use Federal Express, UPS so that you can insure your item(s) for the amount of purchase; in the event that we receive your return damaged, you will need to file a claim with the carrier for reimbursement as we will not be able to credit you for damaged goods. This is a rare occurrence and our customer care staff will assist you, if needed, in filing a claim.
For a return, please follow the steps provided below:
- Call us right away – contact Future Desighns Lighting at 1-800-326-4256, as we cannot accept returns more than 30 days after delivery.
- •We will provide you with return instructions, a Return Merchandise Authorization number and our shipping address via email.
- Please print your RMA instructions and enclose them in the package(s) for return so that we may easily identify your order for processing.
- Return the item(s) using either Federal Express, UPS as the items can be insured, and tracking is also available.
Please allow 10 business days for your return to be processed.
Damage and Defective Items
We ask that you open and inspect all items within 48 hours of receipt. In the event that you discover damage or defects, please contact us right away. We have a very small window of opportunity to file a damage claim with the shipper. Once this has lapsed, they may elect to void your claim. Please make sure to keep all packing materials for inspection. We will do our best to handle your replacement as quickly and easily as possible. We cannot be responsible for costs of installation or delays resulting from damaged or defective items.
Most of the products featured on futuredesigns.us are in stock and available to ship within 5-7 business days.
When your item(s) ship, we will send an e-mail confirmation to you with the tracking numbers for your order as the information becomes available to us. Orders consisting of numerous items may have multiple shipping dates. In the event that item(s) on your order are unavailable, we will notify you via email within 24-48 hours.
We suggest that you do not schedule installation or electricians until you have received and inspected your order. The estimated delivery dates provided on futuredesigns.us are based on our past experience and cannot be guaranteed.
Billing and Payments
We accept MasterCard, Visa, Discover and American Express.
Check payments are accepted, however your order will not be processed until payment is received in full.
Orders for in stock items will be billed 100% of purchase price, including any applicable taxes and/or shipping charges at the time the order is placed. Back ordered items will be billed 100% of the purchase price, including any applicable taxes and/or shipping charges as soon as the order is processed for shipping.
Custom and specialty orders will be billed 100% of purchase price, including any applicable taxes and/or shipping charges at the time the order is placed. Our customer care team will provide you with an estimated delivery date and keep you updated if there are any changes. Custom items cannot be cancelled or returned.
We currently ship UPS or Fedex. When you place an order with Future Designs, we will ship your item based on the availability of your items and the shipping Options you choose.
Shipping prices are added at the end of the check process. Shipping is based on your shipping location and items purchased.